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Terms & Conditions


Welcome to the Equestrian Fashion Outfitters CANADA INC. website.  Please read these terms and conditions carefully.  By accessing and using the Site, you signify your consent to abide by the Terms and Conditions stated herein in their entirety.

Our policy lasts 7-10 days. If 7-10 days have gone by since your purchase, unfortunately we can’t offer you a refund only an exchange or store credit 

If you return the items after 7-10 business days, each order is subject to a $50 restocking fee. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Additional non-returnable items: 

  • Gift cards 
  • All Helmets 
  • Horse care products such as fly spray etc.

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. a store credit will be issued. 

Exchanges (if applicable) 
We only exchange items if they are defective, the wrong size or damaged. If you need to exchange, send us an email at and send your item to:

Equestrian Fashion Outfitters, 265 Queensville side road, Holland Landing ON L9N0E9, Canada. 

To return your product, you should mail your product to:

Equestrian Fashion Outfitters, 265 Queensville side road, Holland Landing ON L9N0E9, Canada 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


All features, content and products and services available on or through the site, including but not limited to the prices of the products and services are subject to change at any time without notice. Equestrian Fashion Outfitters Canada Inc. reserves the right to discontinue at any time any content, product or service from the web site.  The inclusion of any features, content, products or services on this website does not imply or warrant that these products or services will continue to be available. Equestrian Fashion Outfitters Canada Inc. reserves the right to change, modify, add, or remove portions of these Terms and Conditions at any time.  Your continued use of this website will mean that you accept any or all changes to the Terms & Conditions.


By using the Equestrian Fashion Outfitters Canada Inc. website, you represent and warrant that all information you submit is truthful and accurate.  Information should be kept current and accurate. Any violation of applicable laws or regulations in the jurisdiction in which you are accessing the site will not be permitted.  While using this site you will be required to establish and use a profile or account.  When you register for an account or establish a profile, you may be asked to create a user ID and choose a password.  You are responsible for keeping your user ID and password secret and confidential and restricting access to this information.  You agree that you are solely responsible for all activities that occur using your user ID and Password.

Ownership, Permitted Use and Site Content

All of the content contained in, available through, featured or displayed on the site, including, but not limited to information, communications, text, graphics, photographs, images, sounds, moving images, video, illustrations, code and other materials (“content”), as well as all trademarks, service marks, trade names, logos, trade dress icons and domain names (collectively “marks”) located on this site are owned by Equestrian Fashion Outfitters Canada Inc. or its affiliate entities, its licensors or its content providers.  The Content and Marks are protected by copyright, trademark, and other laws and international treaty provisions and may not be used except as permitted in these Terms and Conditions or with the prior express written consent of Equestrian Fashion Outfitters Canada Inc.  Any unauthorized use by you of any Content or Marks may subject you to civil or criminal penalties.  You are authorized to view, display, print and download Content and individual pages from the site for personal, informational, and non-commercial use only (provided that you retain all copyright and other proprietary notices)  and you may not copy, distribute, transmit, display,perform,reproduce,publish, license,create derivative works from, transfer or sell any content. In the event you download software (including but not limited to screensavers, icons,videos or wallpaper) from the site, the software, including any files, images incorporated in or generated by the software and data accompanying the software are licensed to you by Equestrian Fashion Outfitters Canada Inc. or its third-party licensor, but Equestrian Fashion Outfitters Canada Inc. does not transfer any title to you.

Accuracy of Information

Equestrian Fashion Outfitters Canada Inc. takes reasonable efforts to ensure the content on this site is complete, accurate and current.  However, the information may occasionally be inaccurate, incomplete or out of date.  Products included on the site may be unavailable, may have different attributes than those listed, or may have a different price than that stated on the site. Equestrian Fashion Outfitters Canada Inc. reserves the right to make changes in information about price and availability at any time without notice. Equestrian Fashion Outfitters Canada Inc. also reserves the right to limit order quantity on any products and/or refuse service to any customer.

 Disclaimer of Warranties, Limitations of Liability & Indemnification

The site and all content is subject to change and is provided “as is” and without any warranties of any kind, whether express or implied, including but not limited to, implied warranties of satisfactory quality, merchantability, fitness for a particular purpose and non-infringement, and Equestrian Fashion Outfitters Canada Inc., its subsidiaries and affiliates, licensors and suppliers, disclaim all such warranties, to the fullest extent permitted by law.  The information on the site is for general information purposes only and does not constitute advice. Equestrian Fashion Outfitters Canada Inc. does not represent or warrant that the content, information and/or features contained on the Site are accurate, complete or current; that the Site will be uninterrupted or error free; that any defects on the site will be corrected or that the site or servers that makes the site available are free of viruses or any other harmful components. Equestrian Fashion Outfitters Canada Inc. does not make any warranties or representations regarding the use of the content on the Site in terms of correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise, and in each case, those warranties are disclaimed to the fullest extent permitted by applicable law.  Your use of the Site is at your own risk.  Neither Equestrian Fashion Outfitters Canada Inc. , its subsidiaries or affiliates, nor their respective officers, directors or agents, nor any other party involved in creating, producing or delivering the site will be liable for any direct, indirect, special, punitive, consequential or other damages arising out of or in any way connected with the use of, or the inability to use the Site, the content or features on the site.  You agree to indemnify, defend and hold harmless Equestrian Fashion Outfitters Canada Inc., its affiliate entities, and their respective employees, directors, officers and agents from and against any and all claims, damages and costs, including reasonable attorneys’ fees and related expenses, arising from or related to any use by you of the Site or Content, your provision or use of any User Generated Content, any breach by you of these Terms and Conditions or any claim that you have violated a user’s privacy rights by posting, collecting or using Content about other users of the Site. 

User Content

Content, information, photographs, suggestions, questions, comments, communications, opinions and other materials published or posted by users accessing the Site (including, but not limited to, on community pages, message boards, chat rooms and other forums), (collectively “User Generated Content”) are solely the opinion and responsibility of the person posting that User Generated Content. Equestrian Fashion Outfitters Canada Inc. does not endorse and has no control over the User Generated Content posted by the users of the Site. Equestrian Fashion Outfitters Canada Inc. does not review User Generated Content prior to posting it on the Site and that content does not necessarily reflect the opinions or policies of Equestrian Fashion Outfitters Canada Inc.  Equestrian Factory Outlet Canada Inc. shall have the right, but no obligation, to review and monitor User Generated Content to determine compliance with these Terms and Conditions or any other operating rules established by Equestrian Fashion Outfitters Canada Inc. for this Site or to determine compliance with any laws or regulations. Equestrian Fashion Outfitters Canada Inc. acts as a passive conduit for the distribution of User Generated Content and is not responsible or liable for any of the User Generated Content, communications and other materials generated by you or any other user, and reserves the right, but has no obligation, to reject, refuse to post, edit, alter or remove any posting of User Generated Content (including messages and comments posted to the Site). By displaying, publishing or posting User Generated Content, directly or indirectly, on or through the Site, you hereby grant to Equestrian Fashion Outfitters Canada Inc., its parent and affiliate entities and those acting at their direction, a perpetual, irrevocable, royalty-free, worldwide license and right to use, modify, reproduce, publicly perform, publicly display, distribute and create derivative works from that material for any commercial and non-commercial purposes in any media, now known or hereafter created, as Equestrian Fashion Outfitters Canada Inc. may determine, in its sole discretion, without the need for any acknowledgment or compensation. By submitting User Generated Content, you represent and warrant that the content is your own original work and has not been published or distributed by any other person or entity, in any form and does not infringe or violate the copyright, trademark, trade secret or other personal or privacy rights of any person or entity.

Prohibited Activity

Your are prohibited from using the Site to post or transmit any material which is or may be infringing, threatening, false, misleading, inflammatory, libelous, defamatory, invasive of privacy, obscene, vulgar, profane, pornographic, harassing, abusive, discriminating, illegal or any material that could constitute or encourage conduct that would be considered a criminal offense, violate the rights of any party or that may otherwise give rise to civil liability or violate any law.  You are further prohibited from using the Site to impersonate another person, user or Equestrian Fashion Outfitters Canada Inc. staff, employee, or representative, imply that any statements you make are endorsed by Equestrian Fashion Outfitters Canada Inc., or post or transmit any material that could damage or disparage Equestrian Fashion Outfitters Canada Inc. or any of its affiliate entities in any manner.  You are also prohibited from using the Site to advertise or perform any commercial solicitation.

Applicable Law and Jurisdiction

To the fullest extent permitted by law, these Terms and Conditions shall be governed by the laws of the Province of Ontario and federal laws of Canada, and you agree to submit to the non-exclusive jurisdiction of the courts of thereof.  You agree that any claim or cause of action arising out of or related to your use of the Site must be filed within one year after such claim or cause of action arose. If any provision of these Terms and Conditions shall be found to be void or unenforceable, the other provisions shall still remain in full force and effect. A printed version of these Terms and Conditions shall be admissible in judicial and administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.


How You Can Contact Us


If you have any questions, comments or complaints about the Site or any of our services, please contact us at:


905-830-1588 or