Returns & Exchanges

Returns 
Our policy lasts 7-10 days. If 7-10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange only a store credit. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Additional non-returnable items: 
- Gift cards 
- Horse care products such as fly spray etc.  

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at equestrianfashionoutfitters@gmail.com. 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. a store credit will be issued. 

Exchanges (if applicable) 
We only exchange items if they are defective, the wrong size or damaged. If you need to exchange, send us an email at equestrianfashionoutfitters@gmail.com and send your item to:

Equestrian Fashion Outfitters, 265 Queensville side road, Holland Landing ON L9N0E9, Canada. 

Shipping 

To return your product, you should mail your product to:

Equestrian Fashion Outfitters, 265 Queensville side road, Holland Landing ON L9N0E9, Canada 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.