Returns & Exchanges
Our policy lasts 7-10 days. If 7-10 days have gone by since your purchase has arrived at your door or since purchase, unfortunately we can’t offer you a refund or exchange only a store credit.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Sale items are not applicable for refund, only for store credit or exchange.
Additional non-returnable items:
- Petrie Boots
- Gift Cards
- Horse care products such as fly spray etc.
- Neachai Products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
All Semi-Custom boots can only be returned for an exchange or store credit. If you require a different size this can be arranged.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. a store credit will be issued.
Exchanges (if applicable)
We only exchange items if they are defective, the wrong size or damaged. If you need to exchange, send us an email at firstname.lastname@example.org and send your item to:
Equestrian Fashion Outfitters, 265 Queensville side road, Holland Landing ON L9N0E9, Canada.
To return your product, you should mail your product to:
Equestrian Fashion Outfitters, 265 Queensville side road, Holland Landing ON L9N0E9, Canada
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.